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How to deactivate your WhatsApp account if your phone is lost or stolen

In this article, you’ll learn how to deactivate your WhatsApp account if your phone is lost or stolen. I’ll also discuss a more extreme solution, which is deleting your account.

How to Deactivate WhatsApp Account

Losing your mobile phone or getting it stolen is the worst thing that can happen, as all your exchanged media and messages go with it. If you have lost your mobile it is still possible to find and retrieve it thanks to the GPS technology with which most iPhone and Android are equipped, but in the meantime it is wise to disable WhatsApp account to stay on the safe side.

Hi I’m Frankie, your guide on MessagingAppLab.com, and here’s a step-by-step guide to deactivate your WhatsApp account easily.

In the following paragraph, I’ll also suggest a more extreme solution, which is deleting your WhatsApp account. Do your research and choose which solution fits your situation best – whether it’s deactivating or deleting your WhatsApp account.

Ready? Let’s get started.

How to deactivate your WhatsApp account in case of theft or loss

The first thing to do is to call your mobile operator and report the loss of your SIM card. Then, proceed to deactivate your WhatsApp account by sending an email to the technical assistance of WhatsApp and the process will be performed automatically.

After disabling your WhatsApp account, your contacts can continue sending messages to your phone number for the following 30 days, and you can receive them once you’ve re-activated your account on another mobile. However, if after those 30 days the account has not been activated on another device, all the messages will be deleted automatically.

In these cases of theft or loss you should follow these steps to disable the account:

  • Write a new email message to support@whatsapp.com
  • Write in the email subject: “Phone stolen/lost: Please disable my account.”
  • Add in the body message the phone number associated with the WhatsApp account with the country code. For example: +44 666555444 (UK numbers)

It may take a couple of days to receive a response. Have patience though, as they will get in touch.


Frankie’s Take:

Here’s something to keep in mind – even if your SIM card is locked and phone service is disabled, they can still use WhatsApp as long as they have access to Wi-Fi. And if you need to deactivate your account, you’ll have to do it manually. Unfortunately, WhatsApp won’t be able to help you locate your phone, and deactivating your account from another device is not an option.

What happens when you deactivate your account?

Well, it’s not a permanent goodbye just yet. Your profile will still be visible to your contacts, and they can still send you messages. These messages will hang around for up to 30 days.

But if you change your mind and reactivate your account before it’s fully deleted, you’ll get all those pending messages on your new phone and you’ll be back in all your group chats like nothing ever happened. And if you don’t reactivate within 30 days, poof! Your account will be gone for good.

How to delete a WhatsApp account

If you want to delete permanently your account you should be aware that all contacts and everything associated with it will be irreversibly canceled. The following information is all that disappears:

  • Message history (is completely removed from the device)
  • Groups and contacts
  • Backups, including those stored in Google Drive
  • Synchronized contacts will dissociate from the app

If you really want to delete your account permanently, open WhatsApp, and go to Settings > Account > Delete My Account. Enter your phone number associated with WhatsApp and click on the red button “Delete my account“.

For further details, you can read our definitive guide about how to delete your WhatsApp account.


Can I deactivate whatsapp temporarily?

Yes, you can deactivate your WhatsApp account temporarily. When you deactivate your account, your profile information and chat history will not be visible to others, but your account will not be deleted. You can reactivate your account at any time by logging back in with the same phone number. Note that if you do not reactivate your account within 30 days, it will be deleted.


In conclusion, losing your phone can be a stressful experience, but there are ways to protect your WhatsApp account. In this article, we’ve covered the steps you can take to deactivate your account if your phone is lost or stolen.

We’ve also discussed a more extreme solution – deleting your account – for those who want to permanently erase all their WhatsApp data. Whether you choose to deactivate or delete your account, it’s important to stay informed about your options and take the necessary steps to protect your information.

So, if you’re ever in a situation where you’ve lost your phone, remember to follow the steps outlined in this article and keep your WhatsApp account secure.

That’s all I have for you. If you have more questions or comments, feel free to post them down below and I will get back with you.

As always, a hug,

Frankie Caruso

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About Frankie Caruso

I'm Frankie Caruso. I'm a professional amateur in that ugly business of social media, instant messaging apps and computer security. I help all those frustrated people who call themselves digital illiterates to understand something about this confusing digital world.